1. Warranty Scope
The warranty scope is defined as follows:
1. WECON-branded HMIs, IPCs, PLCs and PLC modules, V-boxes, VFDs, Servo drives.
2. Automation products of other brands represented by WECON.
Products not covered under warranty include:
1. Accessories and consumable parts of HMIs, PLCs, and PLC modules, such as communication cables, download cables, programming cables, SD cards, etc.
2. Software design or customization services provided by WECON.
2. Warranty Period
1. Two (2) years for HMIs, PLCs, PLC modules, V-boxes, and servo drives.
2. One (1) year for IPCs, VFDs, and servo motors.
3. For other brand automation products represented by WECON, the warranty period shall follow the manufacturer’s warranty policy.
3. Warranty Procedure
1. Customers should provide photos or videos showing the defective HMI. The video must clearly display the product label and serial number.
2. WECON’s maintenance staff will review the submitted materials.
3. Customers will be informed of the components that need to be replaced and whether any charges apply.
4. Replacement parts will be obtained from WECON’s maintenance department.
5. Replacement parts will be shipped together with the customer’s next order.
6. WECON offers free repair or refurbishment for defective parts within the warranty period, upon customer request.
4. Conditions Not Covered by Warranty
1. Products damaged due to human error or misuse.
2. Products disassembled or modified without WECON’s authorization.
3. Products whose warranty period has expired.
4. Products not installed or used in accordance with the operating instructions.
5. Shipping Fees
If products must be returned to the factory for repair, the shipper is responsible for all shipping costs, regardless of whether the products are within the warranty period.
6. Repair Charges
For products not covered by the warranty, only the minimum maintenance cost will be charged. If repair service is not required, customers may purchase spare parts for routine maintenance as needed.